At Nigeria Machine Tools Limited, we are dedicated to providing our customers with the highest possible level of quality service. To achieve this, we continuously improve our processes, products, and services, consistently meeting and exceeding customer satisfaction. The responsibility for implementing our quality policy lies with all staff members, under the leadership of top management. Every staff member must embrace our philosophy of quality service delivery, accepting accountability for their own output
Our Commitment
Customer Focus: Fully identify and conform to our customers’ needs, enhancing customer satisfaction.
Continuous Improvement: Monitor and review our service provision and processes, identify potential errors, and take necessary actions to eliminate them.
Staff Training: Provide extensive training to promote a ‘do it right the first time’ attitude towards quality.
Partnerships: Forge partnerships with suppliers and key players in the private and public sectors to ensure optimal business performance. Ensure that our suppliers and partners comply with our quality philosophy and company policies.
Excellence: Achieve and maintain a standard of excellence in all business operations.
Integrity: Maintain our reputation for honesty and integrity, reflecting these values throughout the organization.
Resources: Provide sufficient resources and equipment to operate our documented management system, based on ISO 9001:2015 principles, the International Standard for Quality Management Systems.
Framework: Ensure our quality management system offers a framework for managing and controlling our activities concerning Quality, Environment, and Health & Safety. It also assists in setting and reviewing strategic objectives for the company.
Support: Ensure that all company policies and procedures have the full backing of senior management.
Relevance: Continuously monitor and review our Quality Policy to ensure it remains relevant and effective in meeting our customers’ changing needs.
Compliance: Continuously appraise our business to ensure our service quality meets customer expectations and all current and upcoming legislative requirements.
Effectiveness: Monitor the effectiveness of our quality system through planned audits, management reviews, and customer satisfaction surveys to ensure quality service delivery